Service
Support & Training
After go-live we stay with you: a support desk in Lagos, Microsoft's updates tested and applied, small improvements, and training whenever new people join.
Who it's for
- Companies we implemented for, after go-live
- Businesses whose previous partner has stopped responding
- Finance and operations teams with new staff to train
What's included
Support desk
Tickets by email or phone, answered by people who know your setup.
Updates
Microsoft's regular updates tested against your extensions before they reach you.
Improvements
Small changes, new reports and fixes, planned with you each month.
Training
Refresher and new-starter sessions, in person in Lagos or online.
How we work
How a project runs
-
Handover
We document your setup and agree how to log issues and how fast we respond.
-
Support
Day-to-day tickets, with priority for anything that stops work.
-
Review
A regular check on open issues, updates and requested changes.
FAQ
Common questions
Yes. We start with a review of the setup and extensions, then take over support once we understand it.
In Lagos, with development help from our delivery centre in Nashik, India.
Refresher and new-starter training can be part of your support plan or booked separately.
Tell us what's slowing your team down
A short call with one of our consultants in Lagos. If we're not the right fit, we'll say so.